I currently work for a Multi National IT Company as an Operations Manager for one of their Major accounts.

My Duties include Personnel Management and development for approximately 50 staff. As well as managing these staff to meet and exceed very demanding Key Performance Indicators.

I am also responsible for maintaining / forecasting staffing levels, ensuring that my organization is ready to take on news business, attending and contributing to meetings with both Senior Management and the Customer.   

Customer service and care, supervision, coaching, development and support of fellow members of the team, Ensuring targets of quality and quantity of work are met and maintained.

Main point of contact for two large projects as well as several smaller projects.

Supervision, coaching, development and support of fellow members of the team. Ensuring targets of quality and quantity of work are met and maintained. I was also involved in Project work and was the subject matter expert for several applications / process’s, as well as general customer service and care.  

Customer service, VIP / HQ Customer service and care, diagnosis, resolution and reassignment (where required) of IT issues, full range of Admin tasks including data collection, compilation and production of reports.