Technical consultant on helpdesk. Helping
clients, the majority of them being schools, sort out their problems with
Accounts software, Sage Line 100 and our own bespoke commitment module GTi. Including
over the phone guidance, remote assistance – site visits and data repair. I was
the 1st line of contact for at least 50 clients and if I could not
resolve their problems then I would either get help from Sage or our software
developer. I was also responsible for producing instruction manuals for new
products, testing bug fixes and upgrades in software, on site and online training.
Made redundant, after
company was taken over by Accounting Answers, decided to take some time out and
be at home with my children.