Technical consultant on helpdesk. Helping clients, the majority of them being schools, sort out their problems with Accounts software, Sage Line 100 and our own bespoke commitment module GTi. Including over the phone guidance, remote assistance – site visits and data repair. I was the 1st line of contact for at least 50 clients and if I could not resolve their problems then I would either get help from Sage or our software developer. I was also responsible for producing instruction manuals for new products, testing bug fixes and upgrades in software, on site and online training.

Director and employee of Accounts and Admin services business. Installing accounts software, training bookkeepers in manual or computer accounts and providing monthly and annual accounts services to self employed and small businesses. Also temping for Hays Accounts Personnel, in and around Basingstoke