Ø   SAGE CRM (Implementation, Development, Integration, Maintenance and Support forReligare Enterprises Ltd.)

          Organization: ReligareTechnologies (www.religaretech.com)

As a CRM Consultant, I am involved in thefollowing:

· Using the full Software Development Life Cycle (SDLC).

· Understanding Client Requirements and formulating a functional specification after Analysis.

· Specifying timelines for new requirement to Client and Adhering the TAT thereof.

· Overseeing UAT/Bug Reporting/Debugging.

· Deploying finished systems from development/test environment to Production environmentupon completion of UAT and project sign-off.

· Performing RCA on various problems being encountered.

· Providing solution after RCA is done.

·  Performing Impact Analysis of the changes beingrolled over.

· Involved in doing Production releases.

· Validate and verify new architectural changesbefore rolling out into production, this includes release activities.

· Integrating SAGE-CRM with other Applications and BITools (QlickView) in Real time Environment.

· Provided KT to Client Team as well as InternalSupport Team on Customized CRM Process Flow

· Data Migration and Upload.

· Involved in Server side and Client side coding.

· Extending the core functionality of SAGE-CRM by developing bespoke module based on clientrequirement.

· Involved in Installation and up gradation of SAGE CRM to latest version 7.1 (Bothstand-alone and integrated).

·Working with our support team on high severity,time sensitive issue.

Database Design andAdministration (SQL server 2005/2008):

· Develop and managemultiple complex SQL Server environments.

· Designing,testing, and implementing database Views, Tables, triggers, stored procedures,T-SQL scripts, and packages.

· Creating andreviewing code and logical data models in support of business objectives,strategic plans and physical design standards.

·  Identifying,troubleshooting and resolving database issues in close collaboration withfellow IT staff and business users

·  Performingdesign (conceptual/logical/physical), development, implementation, andmaintenance phases.

· Proactively monitoring the database environment for continual availability, performance,and security.

· Troubleshooting and problem-solving SQL Server development.

·  DTS and SSISdevelopment and deployment.

n        SAGE ACT! & SAGE CRM (Implementation,Development, Maintenance and Support of SAGE ACT!   And Sage CRM for Various client on behalf of LiveShot Technologies)

Ø  Involved in Implementation,Development and providing support on SageCRM for various clients.

Ø Involvedin CRM and ERP Integration.

Ø Involvedin customization of ACT! According to client needs.

Ø  Involved in customization of massmailing and bulk SMS facilities.

Ø  Involved in Installation and Implementation ofa central ACT! Database.

Ø  Involved in Importing of data from existingsystem into ACT!.

Ø  Involved in customization of screens andcommunication fields for the client.

Ø  Providing Training to end users.

      RIK Technologies(Entrepreneur)

The company RIK Technology wasco-founded by me with my 2 other Business Partners.

The company’s starting emphasis onSoftware services and BPO, which we started in Lucknow, India.

Functions-:

1.  Creating requirement for software solutions byunderstanding the market needs.

2.  Pitching for various software solutionsaccording to the need of client.

3.  Setup of international call center

4.  Project Planning, Monitoring and execution.

5.  Interaction with clients.

6.  Frequent dispatch of reports related toprocess to client.

7.  Managing the Entire Software Marketing &sales section.

8. Monitoring the BPO section of thecompany.

n         M-Messenger (www.acl-wireless.com)

Ø  ProjectDescription :    

                        M-Messengeris a mobile IM solution that enables a user to chat with his Yahoo, MSN and ICQbuddies right from the mobile.

Featuring a browser based menu-driveninterface M-Messenger eliminates the need for the user to remember any commandsor short codes thus successfully taking usability and end user acceptability ofthe SMS data bearer to a higher level.

The M-Messenger service enables a userto sign into popular desktop Instant Messengers such as Yahoo, MSN and ICQ. Byproviding the login details such as user ID and password, a user can appearonline to
his buddies on PCs and exchange instant message from his mobile phone with hisbuddies on PCs.

Roles and Responsibilities:

·           Involved inthe backend Implementation. Designing, testing, and implementing database Views, Tables, triggers,stored procedures, T-SQL scripts, and packages using SQL Server.

 Frenzo WAP (www.acl-wireless.com)

Ø  Project Description:

Frenzois a pure-play mobile social networking & instant messaging service. It hasa loyal locked-in mobile community of users that connects like-minded people inan engaging, fun-filled and meaningful manner. Frenzo enables mobile users tomeet people across common interests, chat and share photos with them via themobile browser, across all capable handsets .

Roles and Responsibilities:

·         Involved in the backendImplementation. Designing,testing, and implementing database Views, Tables, triggers, stored procedures,T-SQL scripts, and packages using SQL Server.